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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
418 ratings and 221 comments received in the last 90 days.
13 December 2024
Smooth and quick
12 December 2024
Excellent service
04 December 2024
I bought my car online and over the phone. It was straightforward and easy. I got all the options that I needed.
03 December 2024
Purchase process and collection was easy
30 November 2024
Informative , not rushed , well presented ask as many questions as you liked
25 November 2024
Great experience
22 November 2024
-Initially contacted by BMW (Callum) Re renewing my car which was nice -Communication with Callum was very fast efficient -Ryan/Callum were quick as a team to resolve queries and get back to me -Made to feel like a valued customer due to rapport
21 November 2024
Friendly, knowledgeable staff.
09 November 2024
Car mats weren't provided when I picked up the new vehicle. Was told on 3 separate occasions they would be delivered on a specific day and they never came.
03 November 2024
I am always treated as a valued customer at Lloyd South Lakes and have nothing but praise for the sales team, especially Jonathan Jeffries who is alway helpful and goes above and beyond to ensure I drive away in my new car as a happy customer.
01 November 2024
It was seamless from looking at the car to purchase of the car,from a dedicated team
28 October 2024
Rod was very patient and professional
23 October 2024
Very professional team. Overall an excellent experience. First class customer service.
22 October 2024
I found everything first class
12 October 2024
Time and care taken with explaining and showing everything
11 October 2024
Excellent service from initial Purchase to vehicle handover.
09 October 2024
Nicola Thompson in sales was friendly very professional and found exactly what I was looking for. Nothing was too much trouble. Top girl. Also Luke, too in Handover was amazing in his knowledge and technical skills. Very impressed with both.
08 October 2024
Everything clearly explained at all times
07 October 2024
Felt very under pressure to collect on the 30th September when it wasn't very convenient but I understand that it's the end of the quarter.
03 October 2024
Very satisfied
01 October 2024
Top class service as always
29 September 2024
Very professional, friendly and down to earth team at Lloyd South Lakes. I felt very much at ease discussing my needs in the build of the car and was fully kept up to date on the timescale from the order through to delivery. Thank you Fiona Thompson
28 September 2024
Well looked after (good coffee)
25 September 2024
I was kept updated during the whole process
12 December 2024
Booking organisation care and attention absolutely first ratr
12 December 2024
I called about a recall, and was fit in the next day. The service was amazing.
12 December 2024
See above
11 December 2024
No heating in garage - freezing for staff and customers!
11 December 2024
Facility reception and feedback from technician From sale to aftercare it is excellent and has been for over two decades.
11 December 2024
Pleased with the service.
11 December 2024
Friendly and efficient staff.
09 December 2024
Always a good service especially from Steve Stowe, he does his absolute best for me on every occasion.
09 December 2024
Waiting for a long time in a cold waiting area
09 December 2024
Car serviced and had courtesy car for service .
09 December 2024
I find the staff at Lloyd's South Lakes friendly, professional and helpful. I would not hesitate to recommend and use the sales & service side again in the future.
09 December 2024
Excellent service
08 December 2024
Fault reoccurred 3days after receiving car back
08 December 2024
Smooth friendly service offered by all the staff.
08 December 2024
I waited for exactly the amount of time they said.
08 December 2024
Work completed quickly and with no unnecessary fuss
08 December 2024
Fully satisfied with the service given
07 December 2024
Easy to book in for an MOT and the very quick solution and remedy for a problem with a sensor.
06 December 2024
Sorted my issue out quickly
06 December 2024
Great team good communication and overall good service
05 December 2024
Both Callum Steele & Tom who did the handover were very very good on the day we picked our new car up.
04 December 2024
Cannot fault the service.
04 December 2024
Debbie was nice and friendly and I could wait to get my car serviced
03 December 2024
Efficient process including video of winter tyre cgsnge
03 December 2024
Hopefully the problem has been resolved
03 December 2024
Decent hospitality, I was given an accurate estimate of time required to do the work, refreshments were pointed out to me and the seating area was clean and comfortable. They also entertained my pet dog with fresh water and treats; he gives 5* too.
03 December 2024
Kept in touch, explained everything, reasonable cost
03 December 2024
Quick service
02 December 2024
My car was serviced promptly with minimal waiting time, comfortable waiting area and lovely coffee. Staff are friendly and courteous. Steve Stowe and the team are a credit to Lloyds & BMW
02 December 2024
Staff always very helpful and always keep you updated on any issues/ problems with your car. Very easy to deal with.
01 December 2024
Fast and kept informed
29 November 2024
Ok
29 November 2024
No delays. Feed back report given and great coffee whilst I waited.
29 November 2024
Staff so helpful and always make u feel special
29 November 2024
Good service, dealt with body repair and insurers on my behalf
27 November 2024
Very efficient staff and kept me informed when job took longer than anticipated
27 November 2024
Excellent as always
25 November 2024
Car repaired promptly and Steve very helpful keeping me informed.
25 November 2024
Job done and kept fully up to speed on what has been done
25 November 2024
Efficient Courteous
25 November 2024
Recall work carried out on time and car returned washed
24 November 2024
Every aspect of the service was first class with clear explanations given by the staff to the numerous questions we asked.
24 November 2024
Kept me informed and when worked needed doing were able to carry it out promptly and efficiently
23 November 2024
All whent well and nice place to sit and wait for the car to be ready
23 November 2024
After many experiences with car dealers which were OK or not great, Lloyds really is an eye opener. I always feel like i am being treated like a human being and a partner, rather than a part of a process and source of cash. 10/10.
23 November 2024
The service is always good and the staff are always helpful
22 November 2024
Good communication.
22 November 2024
Great experience
22 November 2024
Kept me informed
21 November 2024
MOT carried out with accompanying video and car cleaned, couldn't ask for more.
20 November 2024
Everything explained in a kind way
20 November 2024
The staff went out of their way to make a VERY stressful situation better.
20 November 2024
It was a recall visit and free!
20 November 2024
Kept me informed as an unexpected issue was found
20 November 2024
All was excellent
19 November 2024
No complaints whatsoever.
19 November 2024
Very satisfied. Honest and favourable recommendations given
19 November 2024
Very satisfied people I felt with were courteous and friendly
19 November 2024
Work done efficiently in a space that allowed me to do some work at the same time.
19 November 2024
The service desk keeps me informed of what is happening and as the staff are known to me it gives me confidence in the bmw ethos of customer service
19 November 2024
Could not be faulted
19 November 2024
Very
19 November 2024
Efficient Cleaned the car nicely too
19 November 2024
Again, quick easy efficient service comfortable surroundings to wait in.
19 November 2024
Only in for mot
18 November 2024
Good service from the service department.
18 November 2024
While waiting at the garage was pleasant, I could have done with being at home sooner.
18 November 2024
Have always found staff at the garage to be friendly, efficient & informative. Wouldn't go anywhere else
18 November 2024
Outcome from service work excellent
18 November 2024
Very satisfied with the whole process of booking my car, being notified of any issues and how the issue with the car was resolved with clear understanding and on time.
18 November 2024
Process was effortless on my part. . Kept me well informed about progress and checks
18 November 2024
Friendly and knowledgeable staff
18 November 2024
Two days after I had the work done I was asked to bring my car in for its annual check. Why wasn't this done while my car was there?
18 November 2024
Front desk service excellent.
18 November 2024
Technician forgot to reset the service warning light which now comes on every time I turn the engine on. Its annoying and the garage is far enough away to make it difficult to get in to rectify. How can they forget something so routine?
17 November 2024
Well organised at the service desk. Job done as expected but just changing 4!wheels..
17 November 2024
Marcel was very professional, friendly and helpful throughout the drop-off, service and collection processes.
17 November 2024
The service staff are truly special. Everything is done perfectly with complete transparency and clarity throughout. Lee North and Deborah Mallinson are especially helpful and knowledgeable; they deserve special thanks.
17 November 2024
Staff are excellent. Dealt with Steve several times and have to say he is a credit to your company.
14 November 2024
it was as stated
14 November 2024
Service slots are reasonably available. Once there, it is quick, comfortable and convenient.
14 November 2024
Marcel Motyka the apprentice service advisor went the extra mile to make me feel welcome, got lovely courtesy car for two days. Whilst making repairs the garage took extra care to clean the whole car the steering wheel polished which was a nice touch
14 November 2024
Great service. Ben Park in the parts department at Lloyd South Lakes was extremely helpful.
14 November 2024
Because we have always trusted you
14 November 2024
As above, cannot fault the staff or service I received. If pressed, I would maybe say that it would have been nice for some sort of pastry due to being there for a 7:30am appointment that took a few hours.
14 November 2024
Kept inform on each step of the mechanical repair issue with the car
14 November 2024
Professional and welcoming.
14 November 2024
Friendly and welcoming.
14 November 2024
All work carried out as and when promised. Car returned in excellent condition.
14 November 2024
The job was explained before the visit and then discussed at the end
14 November 2024
Great service, great people.
12 November 2024
Condensation in my headlight- damp bulb How can you justify this job costing £1,800 with discount ! I needed this job sorted before it had an MOT I'm a 60 year old widow I feel sickened and taken advantage of I look forward to your reply/feedback
10 November 2024
Everything was explained to me & I wanted some extra adjustments taking care of which was done.
09 November 2024
Simple to book an MOT. Exceptional customer service at every visit. Clear communication about MOT process. Feel valued and respected as a customer. Trustworthy company.
09 November 2024
Everything addressed efficiently and quickly.
08 November 2024
Work ethic and commitment of staff excellent. They even requested a goodwill gesture from BMW - which was was unfortunately rejected.
05 November 2024
Great service and very pleasant waiting area whilst car being sorted
05 November 2024
Everything was handled well from start to finish.
05 November 2024
Excellent service as always, everything sorted very efficiently by Debbie Mallinson
05 November 2024
Everything was explained clearly and my car was with the right people to fix it and done quickly, thanks
04 November 2024
They were able to order the part I was looking for and the very next day book me in
04 November 2024
Always a good service and they pick up and drop my car off- appreciated
03 November 2024
No problems.
03 November 2024
Bad service department
03 November 2024
The work was done completely
03 November 2024
The service experienced at Lloyd South Lakes was excellent from my initial interest right through to handover of the car. The paperwork transactions were very efficient & hassle free.
02 November 2024
Perfect in every way.
02 November 2024
Quick professional
01 November 2024
I assume the work was carried out effectively.
01 November 2024
Everybody was very helpful and friendly.
31 October 2024
3 years ownership, there have been problems that shouldn't have arisen but on the flip side they have been ironed out professionally
31 October 2024
Found the video sent was useful. Many thanks to Tom for collecting & delivering the car. Good to have the car valeted - thanks.
30 October 2024
Steve makes sure all stages of the process are in order good communication throughout car came back clean and full discussion on vehicle no feeling of being rushed
30 October 2024
There was an issue when I came to collect my car but the service staff were great to get it rectified and ensure I left as a happy customer
30 October 2024
Pleasant staff
29 October 2024
Very friendly and accommodating.
28 October 2024
No problems at all on this visit.
26 October 2024
The staff care about their customers, greeting on arrival is friendly, everyone helpful, updates through the day when a car is in for a service. A thoroughly enjoyable experience.
25 October 2024
Debbie who was superb and cared.
25 October 2024
Very satisfied with the service at BMW, friendly and professional staff. Definitely recommend.
24 October 2024
Good service. No hassle.
24 October 2024
Booking was easy. Price was less than other dealers.
24 October 2024
I was happy with the service
24 October 2024
Trouble free and provided a car
23 October 2024
Customer service is great
23 October 2024
Please see my first answer
22 October 2024
No problems, everything efficiently dealt with. Prompt service
21 October 2024
See Q1
21 October 2024
No problems, nice people, car cleaned prior to pick up
21 October 2024
Top class facilities.
21 October 2024
Steve Stowe went above and beyond in how he handled the service of both my BMW's on the day of our visit. Everyone we spoke to was polite and professional in every respect.
21 October 2024
Very professional
21 October 2024
My service at Lloyd South Lakes was excellent this year as it was the last 4 or 5 years. Lee was my Service advisor for the second time in a row. He was brilliant just like last year as his colleagues were in the previously.
21 October 2024
All good except prices!
20 October 2024
Everything was as I would have expected.
20 October 2024
I am a long standing customer but didn't feel things were the same as in the past - reasons given above However I have now had an apology from Mike Hadwin
20 October 2024
Friendly staff, excellent customer service
20 October 2024
Excellent service while booking in/arriving, through to arranging courtesy car with efficiency, excellent advice on necessity of diagnosis test, alongside planned EGR valve change. Professional, approachable and knowledgeable service from Lee North.
20 October 2024
Service was successfully completed within about 90 minutes.
19 October 2024
I made a mistake with the time, my fault, but the reminder SMS had date but not time. If it had time in the message I might not have got it wrong. The wash and vacuum were great.
17 October 2024
Excellent
17 October 2024
Staff are always helpful and do their best to address any issues or concerns it is good in this day and age to be treated with respect regardless of who one is
17 October 2024
All work carried owt as requested.
15 October 2024
I got the time wrong, which was my mistake. But if the text reminder had the time on it rather than just the date I would be less likely to have made the mistake.
15 October 2024
Service on the car was good but having to pay money towards a loan car or having a £750 excess I don't agree with. BMW are there to provide a service to customers that buy their cars.
14 October 2024
Absolutely fantastic very helpful getting my car serviced and back to me
13 October 2024
Normally see the same professional and freindly membets of staff on each visit. Dealership looks good and nice facilities.
13 October 2024
The personal video is a nice touch .. I don't see under my cars usually, so it's a good thing that they do..
13 October 2024
See above
12 October 2024
Overall experience of service from initial enquiry to collection of vehicle was excellent.
12 October 2024
Friendly staff. Efficient service.
11 October 2024
Very helpful, polite with excellent customer service
10 October 2024
No problems with this visit
09 October 2024
Did what was expected
09 October 2024
I dropped in unexpectedly while I was in the area to have wheel torque checked and it was no trouble for them to carry out the checks
08 October 2024
My car was serviced & M O T checked and I was completely satisfied with the service I received.
06 October 2024
Very satisfied
02 October 2024
Car was booked in efficiently on a day that suited me with a time that was convenient. The service was done in a very short time
02 October 2024
Quality of service
02 October 2024
See above
02 October 2024
Sorry. But having been "Tourer" fans for distance and "Mini" for local for many years, we chaged up to iX3 and i3 for access reasons. Former being too low. Bitterly disappointed to be supplied with a (beautiful) 1 series courtesy. Totally unsuitable.
02 October 2024
A positive experience - friendly, efficient service with minimal delay.
02 October 2024
Service carried out on time and as agreed
01 October 2024
Attended to both professionally and in timely fashion
01 October 2024
As an individual dealership, excellent customer service , communication and help / advice and an easy process when I took my M4 in for minor warranty work.
30 September 2024
Efficient as always.
30 September 2024
Excellent completed satisfied
29 September 2024
They did everything asked
29 September 2024
Everything is explained. Even the video is excellent
29 September 2024
Everyone polite and cooperative
29 September 2024
Can't fault them
29 September 2024
My reasons are those previously explained
28 September 2024
Perfectly looked after from start to finish
28 September 2024
Service was completed quickly and efficiently and then a perfectly washed and vacuumed car given back to me. Great team at Lloyds South Lakes!
28 September 2024
Amazing service from this dealership, can't thank them enough. We were contacted first thing in the morning and they arranged everything for us to continue our long journey and then delivered our car back to us.
27 September 2024
Booked in for a MOT and recall on driver airbag. My car was looked after thoughout, I was kept informed during my wait. My car was washed.
27 September 2024
As above the team are very helpful
27 September 2024
Polite and cleaned my car
26 September 2024
Excellent Rod patiently found us the car we wanted
26 September 2024
Brought my car in for mot they completed in in time they estimated it would take
26 September 2024
I had an MOT test done on my car, the test inspector spotted a minor issue with a battery vent tube. He then fixed this issue at no extra charge.
25 September 2024
All Staff that I came into contact with were courteous and friendly.
25 September 2024
Everything done to my satisfaction and the service receptionist Debbie was most helpful and informative.
25 September 2024
Why not
25 September 2024
We would like to particularly commend your Apprentice Service Advisor, Marcel Motyka. Marcel was extremely courteous, knowledgeable, and informative in our conversation with him. We felt we could have complete confidence in him.
25 September 2024
Thankyou to debi is service very professional and efficient
24 September 2024
Efficient
23 September 2024
Good service
23 September 2024
Collection arranged work carried out efficiently and effectively.
23 September 2024
Still waiting to hear from John re retouching of damage to near front side wing. Having said that still waiting for Lloyds BmW in Colne to get back to me and thats over a month ago despite a reminder.
23 September 2024
Again, the service was first class
23 September 2024
Polite,pleasant,efficient
23 September 2024
Problems are solved 1st time
23 September 2024
Issue dealt with promptly
22 September 2024
See above
22 September 2024
Prompt attention. Helpful to me as I have a mobility problem. Updated during service. My questions answered. Comfortable seating area, refreshments offered and exceptionally clean toilets.
13 December 2024
Helpful efficient and friendly , Fiona and Adam were excellent