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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
342 ratings and 170 comments received in the last 90 days.
03 November 2024
I am always treated as a valued customer at Lloyd South Lakes and have nothing but praise for the sales team, especially Jonathan Jeffries who is alway helpful and goes above and beyond to ensure I drive away in my new car as a happy customer.
01 November 2024
It was seamless from looking at the car to purchase of the car,from a dedicated team
28 October 2024
Rod was very patient and professional
23 October 2024
Very professional team. Overall an excellent experience. First class customer service.
22 October 2024
I found everything first class
12 October 2024
Time and care taken with explaining and showing everything
11 October 2024
Excellent service from initial Purchase to vehicle handover.
09 October 2024
Nicola Thompson in sales was friendly very professional and found exactly what I was looking for. Nothing was too much trouble. Top girl. Also Luke, too in Handover was amazing in his knowledge and technical skills. Very impressed with both.
08 October 2024
Everything clearly explained at all times
07 October 2024
Felt very under pressure to collect on the 30th September when it wasn't very convenient but I understand that it's the end of the quarter.
03 October 2024
Very satisfied
01 October 2024
Top class service as always
29 September 2024
Very professional, friendly and down to earth team at Lloyd South Lakes. I felt very much at ease discussing my needs in the build of the car and was fully kept up to date on the timescale from the order through to delivery. Thank you Fiona Thompson
28 September 2024
Well looked after (good coffee)
25 September 2024
I was kept updated during the whole process
19 September 2024
Professional courteous and very helpful
11 September 2024
Really good customer focus
28 August 2024
Excellent experience from ordering to collection
25 August 2024
It was comfortable and well looked after
25 August 2024
Proactive communication and attention to detail
22 August 2024
Great help and support from the whole team, especially Rishi in Sales and Tom in Handover. Our first EV, and we were introduced gently and comprehensively to the idea!
12 November 2024
Condensation in my headlight- damp bulb How can you justify this job costing £1,800 with discount ! I needed this job sorted before it had an MOT I'm a 60 year old widow I feel sickened and taken advantage of I look forward to your reply/feedback
10 November 2024
Everything was explained to me & I wanted some extra adjustments taking care of which was done.
09 November 2024
Simple to book an MOT. Exceptional customer service at every visit. Clear communication about MOT process. Feel valued and respected as a customer. Trustworthy company.
09 November 2024
Everything addressed efficiently and quickly.
08 November 2024
Work ethic and commitment of staff excellent. They even requested a goodwill gesture from BMW - which was was unfortunately rejected.
05 November 2024
Excellent service as always, everything sorted very efficiently by Debbie Mallinson
05 November 2024
Everything was handled well from start to finish.
05 November 2024
Great service and very pleasant waiting area whilst car being sorted
05 November 2024
Everything was explained clearly and my car was with the right people to fix it and done quickly, thanks
04 November 2024
They were able to order the part I was looking for and the very next day book me in
04 November 2024
Always a good service and they pick up and drop my car off- appreciated
03 November 2024
The service experienced at Lloyd South Lakes was excellent from my initial interest right through to handover of the car. The paperwork transactions were very efficient & hassle free.
03 November 2024
The work was done completely
03 November 2024
No problems.
03 November 2024
Bad service department
02 November 2024
Quick professional
02 November 2024
Perfect in every way.
01 November 2024
Everybody was very helpful and friendly.
01 November 2024
I assume the work was carried out effectively.
31 October 2024
3 years ownership, there have been problems that shouldn't have arisen but on the flip side they have been ironed out professionally
31 October 2024
Found the video sent was useful. Many thanks to Tom for collecting & delivering the car. Good to have the car valeted - thanks.
30 October 2024
Steve makes sure all stages of the process are in order good communication throughout car came back clean and full discussion on vehicle no feeling of being rushed
30 October 2024
Pleasant staff
30 October 2024
There was an issue when I came to collect my car but the service staff were great to get it rectified and ensure I left as a happy customer
29 October 2024
Very friendly and accommodating.
28 October 2024
No problems at all on this visit.
26 October 2024
The staff care about their customers, greeting on arrival is friendly, everyone helpful, updates through the day when a car is in for a service. A thoroughly enjoyable experience.
25 October 2024
Debbie who was superb and cared.
25 October 2024
Very satisfied with the service at BMW, friendly and professional staff. Definitely recommend.
24 October 2024
Booking was easy. Price was less than other dealers.
24 October 2024
I was happy with the service
24 October 2024
Good service. No hassle.
24 October 2024
Trouble free and provided a car
23 October 2024
Please see my first answer
23 October 2024
Customer service is great
22 October 2024
No problems, everything efficiently dealt with. Prompt service
21 October 2024
No problems, nice people, car cleaned prior to pick up
21 October 2024
All good except prices!
21 October 2024
Steve Stowe went above and beyond in how he handled the service of both my BMW's on the day of our visit. Everyone we spoke to was polite and professional in every respect.
21 October 2024
My service at Lloyd South Lakes was excellent this year as it was the last 4 or 5 years. Lee was my Service advisor for the second time in a row. He was brilliant just like last year as his colleagues were in the previously.
21 October 2024
See Q1
21 October 2024
Top class facilities.
21 October 2024
Very professional
20 October 2024
Service was successfully completed within about 90 minutes.
20 October 2024
Excellent service while booking in/arriving, through to arranging courtesy car with efficiency, excellent advice on necessity of diagnosis test, alongside planned EGR valve change. Professional, approachable and knowledgeable service from Lee North.
20 October 2024
Friendly staff, excellent customer service
20 October 2024
I am a long standing customer but didn't feel things were the same as in the past - reasons given above However I have now had an apology from Mike Hadwin
20 October 2024
Everything was as I would have expected.
19 October 2024
I made a mistake with the time, my fault, but the reminder SMS had date but not time. If it had time in the message I might not have got it wrong. The wash and vacuum were great.
17 October 2024
All work carried owt as requested.
17 October 2024
Staff are always helpful and do their best to address any issues or concerns it is good in this day and age to be treated with respect regardless of who one is
17 October 2024
Excellent
15 October 2024
I got the time wrong, which was my mistake. But if the text reminder had the time on it rather than just the date I would be less likely to have made the mistake.
15 October 2024
Service on the car was good but having to pay money towards a loan car or having a £750 excess I don't agree with. BMW are there to provide a service to customers that buy their cars.
14 October 2024
Absolutely fantastic very helpful getting my car serviced and back to me
13 October 2024
The personal video is a nice touch .. I don't see under my cars usually, so it's a good thing that they do..
13 October 2024
See above
13 October 2024
Normally see the same professional and freindly membets of staff on each visit. Dealership looks good and nice facilities.
12 October 2024
Overall experience of service from initial enquiry to collection of vehicle was excellent.
12 October 2024
Friendly staff. Efficient service.
11 October 2024
Very helpful, polite with excellent customer service
10 October 2024
No problems with this visit
09 October 2024
I dropped in unexpectedly while I was in the area to have wheel torque checked and it was no trouble for them to carry out the checks
09 October 2024
Did what was expected
08 October 2024
My car was serviced & M O T checked and I was completely satisfied with the service I received.
06 October 2024
Very satisfied
02 October 2024
A positive experience - friendly, efficient service with minimal delay.
02 October 2024
Sorry. But having been "Tourer" fans for distance and "Mini" for local for many years, we chaged up to iX3 and i3 for access reasons. Former being too low. Bitterly disappointed to be supplied with a (beautiful) 1 series courtesy. Totally unsuitable.
02 October 2024
Car was booked in efficiently on a day that suited me with a time that was convenient. The service was done in a very short time
02 October 2024
Service carried out on time and as agreed
02 October 2024
See above
02 October 2024
Quality of service
01 October 2024
Attended to both professionally and in timely fashion
01 October 2024
As an individual dealership, excellent customer service , communication and help / advice and an easy process when I took my M4 in for minor warranty work.
30 September 2024
Excellent completed satisfied
30 September 2024
Efficient as always.
29 September 2024
My reasons are those previously explained
29 September 2024
They did everything asked
29 September 2024
Can't fault them
29 September 2024
Everyone polite and cooperative
29 September 2024
Everything is explained. Even the video is excellent
28 September 2024
Amazing service from this dealership, can't thank them enough. We were contacted first thing in the morning and they arranged everything for us to continue our long journey and then delivered our car back to us.
28 September 2024
Service was completed quickly and efficiently and then a perfectly washed and vacuumed car given back to me. Great team at Lloyds South Lakes!
28 September 2024
Perfectly looked after from start to finish
27 September 2024
As above the team are very helpful
27 September 2024
Polite and cleaned my car
27 September 2024
Booked in for a MOT and recall on driver airbag. My car was looked after thoughout, I was kept informed during my wait. My car was washed.
26 September 2024
I had an MOT test done on my car, the test inspector spotted a minor issue with a battery vent tube. He then fixed this issue at no extra charge.
26 September 2024
Excellent Rod patiently found us the car we wanted
26 September 2024
Brought my car in for mot they completed in in time they estimated it would take
25 September 2024
We would like to particularly commend your Apprentice Service Advisor, Marcel Motyka. Marcel was extremely courteous, knowledgeable, and informative in our conversation with him. We felt we could have complete confidence in him.
25 September 2024
Thankyou to debi is service very professional and efficient
25 September 2024
All Staff that I came into contact with were courteous and friendly.
25 September 2024
Why not
25 September 2024
Everything done to my satisfaction and the service receptionist Debbie was most helpful and informative.
24 September 2024
Efficient
23 September 2024
Still waiting to hear from John re retouching of damage to near front side wing. Having said that still waiting for Lloyds BmW in Colne to get back to me and thats over a month ago despite a reminder.
23 September 2024
Collection arranged work carried out efficiently and effectively.
23 September 2024
Good service
23 September 2024
Issue dealt with promptly
23 September 2024
Problems are solved 1st time
23 September 2024
Polite,pleasant,efficient
23 September 2024
Again, the service was first class
22 September 2024
Prompt attention. Helpful to me as I have a mobility problem. Updated during service. My questions answered. Comfortable seating area, refreshments offered and exceptionally clean toilets.
22 September 2024
See above
19 September 2024
On time and hospilatiyu. Car was not cleaned as well as it could have been.
19 September 2024
Always good
19 September 2024
After over 12 years the service is excellent
18 September 2024
Friendly, knowledgeable and helpful staff. Always makes me feel like a valued customer.
18 September 2024
Everthing was done on time
18 September 2024
Looked after well and honestly in the service dept.
18 September 2024
Excellent service
18 September 2024
No complaints ,car collected and delivered safely back home. (Thanks Kevin)
18 September 2024
Steve Stowe and the mechanics at Lloyd South Lakes were extremely professional, helpful and efficient
18 September 2024
Quick and quality service
18 September 2024
Excellent collection and delivery service and the safety check welcome. How engine oil can be that expensive is a total mystery however.
14 September 2024
Efficient and a good experience
10 September 2024
Very friendly and made you very welcome.
09 September 2024
The service was on time and car returned in the timeframe suggested. I was able to catch up on work in the reception area.
08 September 2024
I think the service plan is great, and the service video was usefu
08 September 2024
No problem whatsoever and nice comfortable area to wait. Service was completed quickly and efficiently.
07 September 2024
Good standard service
06 September 2024
Friendly and helpful
06 September 2024
Excellent service
04 September 2024
Lovely people, top service.
04 September 2024
On arrival the customer experience was excellent the curtesy car was clean and available on arrival I was kept up to date on the issue with the car during the day
03 September 2024
Work carried out while I waited, lovely clean waiting area.
03 September 2024
Happy with Service Dept who always do what they can to assist
02 September 2024
Kept me updated at all times
30 August 2024
There was a curtesy car supplied until the car.was ready
28 August 2024
I do miss the more personal service, choosing who I deal with on my visits. However the staff I dealt with gave an excellent service in all ways, which gave me confidence throughout my visit.
28 August 2024
Part was fitted in good time.
28 August 2024
Great customer service.
26 August 2024
Extremely satisfied. Everyone was very helpful.
25 August 2024
The system works professionally
25 August 2024
No problems, great service.
25 August 2024
Dealt with in a professional and friendly manner
25 August 2024
Because I was!
24 August 2024
Friendly and professional
24 August 2024
The team sorted my little problem promptly. Always friendly atmosphere
24 August 2024
Fast, reasonable price, friendly staff
24 August 2024
The staff are very efficient
23 August 2024
Nothing to be negative about
22 August 2024
As above servicing pricing too expensive for what you get.
22 August 2024
Good service. Very helpful.
20 August 2024
Very thorough, excellent communication. Very profesional
20 August 2024
As above.
20 August 2024
Consistency of service experience.
09 November 2024
Car mats weren't provided when I picked up the new vehicle. Was told on 3 separate occasions they would be delivered on a specific day and they never came.