No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Went in for an MOT and the mechanics routed my dash cam properly without even mentioning it. Little touch pleased me a lot
Knowledgeable staff who kept me informed and dogs f d biscuits
The service light was left on after service. Spoke to lady on phone who was not particuarly helpful and kept on referring to brake service (October). I would have to put up with light. Spoke to Service Manager - apologised, will correct.
Felt like I had to keep pushing to get a tire fitted car arrived at 2 pm took car at 5 pm
Attention to detail
Extremely satisfied, nothing ever too much trouble for all staff, they extremely helpful.
Great service, very pleasant and helpful staff.
although some disruption due expansion works temporary arrangements did not detract too much from previous good experiences
Exceptional customer service smooth check in/ out and kept informed of progress. Car ready on time lovely valeting everything just perfect.
Professional, helpful and punctual service.
I scored 5 because I was completely satisfied.
Couldn't of asked for a better professional service.
Part of the work that needed doing was missing off the work sheet - but Georgia (from the mini side of the dealership) sorted it all out - and then managed to arrange for a part to be delivered and fitted the next morning. Full marks to Georgia!!
Would have been 5 stars but for the length of time I had to wait.
Courtesy car was ready for us and we were contacted when they found a problem with the car and with permission they quickly resolved it.
Although the repairs took longer than expected the garage kept me informed and made necessary adjustments to allow me to keep the courtesy car for longer than planned.
Booking in has been more of a problem than in the past, possibly due to the alterations being carried out, however I didn't get the usual customer service expected at LSL.
I would have liked a detailed list of what was done. Your invoice was confusing Building work didn't help. I had to wait an hour longer than promised
Very quick and efficient.
Was told the service would take a couple of hours, so was able to leave and come back later. Coffee etc available while waiting, if wanted.
every thing explained
The way I was treated
V good service
Great service from start to finish. Excellent communication, keeping me informed up to & following the vehicle service, I would highly recommend South Lakes BMW.
Car was handed back cleaned and the video message of the service is a great personal touch.
Customer service is always excellent.
I cant fault Lloyd South Lakes. They have catered for all my needs.
Friendly team, but I had to wait a long time to get an appointment. also no courtesy car available.
The service experience is second to none. You would'nt expected anything else.
Did everything asked for
The garage always tries to do its best for me.
The site is being redesigned and things are a little disorganised. Some dealerships offer a discounted m.o.t. And a free courtesy car besides a wash and clean
I felt that the disruption due to Lloyd's current upgrading did not reflect any decline in standards. All very professional
Place was replaced as done correctly
My problem involved a bonnet which would not open. I had tried and failed by various means but the mechanics at Lloyd South Lakes had it sorted within an hour.
Polite helpful staff. Prompt completion. Car washed and delivered to door. Hard not to be satisfied
An improvement on the last two times. The service advisor was friendly and efficient. All being said, one good interaction out of three with the dealership still leaves a sour taste.
From above really if I had been given a better idea at the time of booking I wouldn't have arrange to wait with the car.
Good but expensive. Cars are so complex now that I prefer using a franchised BMW garage.
Treated as a valued customer and kept informed on the progress of the work.
Been using for years
I was very satisfied with the service.
I was looked after very well
I was not provided with a car for the day when my car was being serviced despite paying £266 for a service. I was then phoned three times and sent a text asking to pay an invoice I had not received. i was never told what they had done with my car
Work undertaken promptly and to the time stated.
New X3 was delivered with ill fitting driver's door. After-Sales Manager acknowledged that vehicle should not have left factory in that state and arranged for specialist BMW approved bodyshop to carry out the necessary re-alignment. Door now Ok.
Despite not being registered Lloyd's services the vehicle - good. Service included fitting a seat surround - it hasn't been fitted properly. Despite confirmation the car was not cleaned. However, staff polite and helpful
Service exceeded expectations. Expected to wait but new tyres were needed so was offered a courtesy car. In the event, the tyres were fitted and balanced immediately after the service so overall time involved was minimised.
Always good and friendly service.
Friendly and helpful staff, reliable and efficient
The way the dealership looks after their customers is excellent.
Top service by lovely employees.
An annoying sunroof rattle, which we highlighted before the service, has not been rectified. I was also disappointed that having spent over £1000, the complementary valet was not carried out or at the very least, offered at a later date.
Only 4 stars as I had to wait 6 weeks for the first available date for first service and since I wasn't made aware of this lead time, my car constantly pinged at me on start up as it ran 4 weeks over its service date. Otherwise, excellent.
Primarily, top service given to the car is what's appreciated, but the customers waiting room feels quite special. Especially considering everybody was working round temporary conditions. The comfort of chairs, hot drinks, reading material, telly!
Efficient / friendly
Always professional, always friendly, whatever department, I feel welcomed and comfortable whenever I visit.
As above, parking was very limited when dropping off the car.
Happened as said- trust
Saves me storing and changing the wheels my-self.
they sorted fault s out very quickly
Professional approach to servicing and repair. I was kept informed of progress throughout.
The experience was good but not quite up to the excellent standard that I have come to expect from Lloyd South Lakes. I put this down to the disruption due to the ongoing refurbishment.
No phone call to explain repair taking longer than planned so wasted 2 hours going to and from service center.
Dealership undergoing refurb so porta cabins used, not ideal.
Everything was extremely satisfying at the BMW centre.
Very approachable, welcoming and helpful staff, we had a very short time scale that we needed the new car by and the staff were honest with us but tried their hardest and delivered the car when we needed it by
Very professional BMW Centre
You build up a good relationship with the staff
Outstanding personal service from John Bond
Excellent centre. Brilliant customer service during and after sale.
Everyhting ran smoothly, good communication