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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
351 ratings and 206 comments received in the last 90 days.
06 May 2025
Completely satisfied
04 May 2025
Rishi dealt with my purchase and trade-in in a very efficient manner making the process completely stress free. At handover, Luke was very knowledgeable and extremely patient while explaining all I needed to know. It was altogether a great experience
29 April 2025
Fiona Thompson was our sales executive. She was polite, friendly and welcoming. Fiona answered all our questions and was very professional. Over all she was lovely and made the experience enjoyable.
24 April 2025
Ryan and Callum were fantastic throughout the purchase of my M135. I was kept up to date at every stage of the build. On handover day, Callum made everything seamless - he was well-prepared and clearly very knowledgeable.
19 April 2025
The separate room where you take delivery is a nice touch.
08 April 2025
Very very happy and delighted with the hand over with Kyle Aitken at South Lakes, Cumbria.
08 April 2025
Lovely car so nice to drive Very well informed in the sales process and all our questions were answered well
04 April 2025
We have bought cars from Rod many times over the years. He is very knowledgeable and understands what we want.
02 April 2025
Spot on
01 April 2025
Overall satisfied but 1 or 2 areas could possibly be improved
30 March 2025
Fantastic service from start to finish.
30 March 2025
Callum looked after my wife and I very well during the purchase process. He's a credit to BMW
29 March 2025
The sales person and the hand over gentleman were very professional and nothing was to much trouble
27 March 2025
Always helpful
24 March 2025
Friendly, knowledgeable and attentive staff on reception, sales and handover.
24 March 2025
Fiona listened to my needs and helped me build the car I wanted
20 March 2025
the sales executive was very informative and helpful.
18 March 2025
The handover was a very pleasurable experience with the knowledge that I can return at any time to get help.
17 March 2025
Plenty of progress updates during the build and even minor requests not forgotten about (registration prefix letters). Callum was really easy to deal with and did an excellent job of the handover.
16 March 2025
Completely satisfied
16 March 2025
No rush plenty of time to ask questions
15 March 2025
High Quality product & service, plus caring & personal support from the Grange-Over-Sands, Cumbria BMW Show room, Display Area & their Sales Executive, Rod Irvine ... who is exemplary in his support to his loyal Customers
15 March 2025
Fiona knew everything about my car. Amazing service setting it all up when I purchased
11 March 2025
Great location. Good choice of vehicles to choose from and genuine interest in supplying the right car for the customer.
11 March 2025
Seamless experience
11 March 2025
My car came earlier than I thought which is always good and had no problems along the way. Luke was very helpful and informative with the handover of the vehicle too.
09 March 2025
Finance was arranged smoothly and handover was thorough and patient for my wife and myself.
06 March 2025
Good exchange and great to deal with The sales procedure was very good If I could give the sales person (Fiona Thompson) six stars I would
06 March 2025
I was kept informed through out the purchasing process and given a very detailed handover.
05 March 2025
Everything that I questioned was answered in detail and to my satisfaction
05 March 2025
Very satisfied with BMW Centre
05 March 2025
Again, it comes down to service. The staff know their customers. They listen, they communicate and make sure the fine detail is adhered to. My interactions with both Callum and Luke have exceeded expectations each time.
02 March 2025
A great service provided by all. Staff more than helpful, great communication throughout and made the purchase a very pleasant experience. Fantastic staff! Thank you
08 May 2025
Worried about the potential costs but in the end it was reasonable as the problem was found and rectified quickly.
05 May 2025
Excellent treatment
04 May 2025
As above
04 May 2025
Sorted the issue and managed to identify another before it too became a problem.
04 May 2025
The slightly unusual nature of the fault resulted in several converations to examine, in terms of history. The rapport was friendly and supportive.
03 May 2025
See above.
02 May 2025
Excellent and very pleasant service, particularly the service advisor
01 May 2025
Great service from everyone on the day
29 April 2025
Issue sorted quickly.
29 April 2025
Videos are always helpful by the technical team.
29 April 2025
Following the call for tyre pricing, was passed to Service Team where Marcel booked my vehicle in. Arranged for Alan (service manager) to collect my vehicle for me (I am a full-time wheelchair user)
27 April 2025
Investigation, diagnosis and resolution was thorough and effective. No faffing about
27 April 2025
Friendly staff and everthing done as expected.
24 April 2025
Service done on time including fitting of dash cam. Known problems connecting with the camera. Sometimes need to reboot the camera.
24 April 2025
Good customer service
23 April 2025
Everything done on time and as agreed. Car returned washed and vacuumed.
21 April 2025
Friendly respectful reception. Listened to my problem. Went out of their way to arrange an inspection immediately and booked a slot two days later. Meanwhile encouraged my interest in viewing a new BMW in a polite manner. Completed the repair work.
20 April 2025
Everything was explained beforehand and I received a fully detailed brief at the end
19 April 2025
Could not be better. Perfect in every single way.
19 April 2025
Friendly welcoming service provided
17 April 2025
As above
16 April 2025
Top guy Steve Stow
16 April 2025
As above. I was informed at regular intervals on how the issue was being dealt with.
16 April 2025
Warm friendly professional service received.
15 April 2025
Polite, courteous and professional service as always
14 April 2025
Fast and efficient service
14 April 2025
Total professional support. Easy to book, all ready on arrival and work completed in good time.
13 April 2025
Fixed the same day
13 April 2025
Really good customer service. I had to bring my children along which I was a little hesitant about. They actually really enjoyed the visit. Free drinks and snacks was great and the smaller details like having colouring books and pencils was great.
13 April 2025
The staff who I encountered were friendly and eager to help.
12 April 2025
Great service
12 April 2025
The whole process was well managed and organised.
12 April 2025
Fast, efficient service.
10 April 2025
Sat and waited for MOT to be completed. Attentive team and car came out sparkling.
07 April 2025
Efficient service and the car was cleaned.
05 April 2025
Friendly and efficient
04 April 2025
All done in line with expectations
04 April 2025
Again, Service Manager Steve made the experience at Lloyd BMW a pleasant, hassle free one.
04 April 2025
Knew why I was there, in & out even cleaned the inside for me too.
04 April 2025
The support for helping to get to and from bmw is excellent
03 April 2025
We arranged to deliver and collect car at a time to suit us and these times were suitable for BMW
01 April 2025
Good clear communication ensuring I know what's happeneing
31 March 2025
Good polite service
31 March 2025
Good customer relations from all concerned.
31 March 2025
THE PROBLEMS WITH MY CAR WERE DIAGNOSED & RECTIFIED SPEEDILY IN A HIGHLY PROFESSIONAL MANNER.
31 March 2025
Usual excellent service from the staff at the dealer.
31 March 2025
Always ensure you are looked after
30 March 2025
Had to rearrange the date because when I rang to say that I would be bringing the car earlier by an hour, on the first arranged appointment ( change of my circumstances ) I was told it wasn't convenient for the dealership.
30 March 2025
I rarely give 5/5!
30 March 2025
Car was given an oil service, was washed and valeted
29 March 2025
Helpful and polite
29 March 2025
Cars breaking down can be stressful. Lloyd BMW Southlakes take the stress out of breaking down .
29 March 2025
Nothing was too much trouble
29 March 2025
The system works - it's easy to book, work always seems to be done well, staff are helpful.
28 March 2025
1st class service
26 March 2025
Excellent service as always
26 March 2025
Car was completed inside the time slot and was presented clean and tidy with no problems.
26 March 2025
everything went to plan
24 March 2025
Prices!
24 March 2025
Always give satisfactory service
23 March 2025
Personal service Steve & Lee. Outstanding.
23 March 2025
Professional and responsive service
23 March 2025
Qiick efficient service
23 March 2025
I pointed out a problem that had occurred which was dealt with, if it reoccurred they would take a closer look. Up to now it has been fine.
23 March 2025
Clear feedback from service team , very friendly staff , car was valeted and looked brand new
22 March 2025
The service went very well and I was pleased with everything on my way home. Unfortunately I have since found the parking sensors are not working. I am going to contact the garage on Monday.
22 March 2025
Excellent customer service and communication
22 March 2025
See previous comment
22 March 2025
Easy to book, staff friendly.
22 March 2025
Very satisfied did the job on time.
22 March 2025
Was told a completion time, and was only 30mins over. That's pretty good to me
21 March 2025
For service
21 March 2025
Because I was completely satisfied.
18 March 2025
From booking, to check-in, to the service itself, everything was smooth, well-organised and frequent updates were provided.
18 March 2025
excellent person on service counter.
18 March 2025
Job done in time allotted
18 March 2025
Alan was very polite, contacted me throughout the process and did a great job .
17 March 2025
Friendly staff knowledgeable and helpful.
17 March 2025
Great courtesy car
17 March 2025
Very happy I would come back again.
16 March 2025
The car came back from the MOT service looking and sounding like a new vehicle. Very pleased.
15 March 2025
Answer above
15 March 2025
Steve Stowe service advisor is very professional and has great knowledge about the BMW product and products
14 March 2025
You did what was needed within the agreed time frame, provided me with a very nice courtesy car and didn't try any high pressure selling of optional items.
14 March 2025
Car was like new after service and valet
13 March 2025
Everything ran to time and I felt looked after
11 March 2025
Excellent service from Debi.
10 March 2025
The sales and service team are very knowledgeable.
10 March 2025
Prompt service from Lloyd BMW. Charges well explained. Availability of loan car at short notice.
10 March 2025
Helping,politic,good job
09 March 2025
As above.
09 March 2025
Sorted out additional issues above service requirements without any fuss
07 March 2025
Very satisfied
07 March 2025
Having been with LOYDS for over 10 years the service is always Excellent
07 March 2025
Friendly, professional service
07 March 2025
Tool left in car. Complementary wash very poorly carried out
06 March 2025
Good service, loan car available without question, good communication
06 March 2025
Prompt reliable MOT
06 March 2025
All went smoothly, staff were welcoming and helpful.
05 March 2025
Excellent
05 March 2025
As above
05 March 2025
Lee was very helpful and the car was super clean when I picked it up
05 March 2025
Correct and professional
05 March 2025
It was perfect
04 March 2025
Smooth service
04 March 2025
Staff where amazing very open and honest l, never pressured any sales
03 March 2025
The level of service was excellent
03 March 2025
As above
03 March 2025
Helpful and friendly staff and reliable service.
03 March 2025
Fiona provided clear information around deals available. I had a test drive in the I4, definitely something for the future
03 March 2025
Nice people. Good service.
03 March 2025
Because if I need anything at all for my car it is done with care and speed.
02 March 2025
Very helpful to accommodate MOT at short notice, much appreciated xce
02 March 2025
As above
02 March 2025
In olden times, when my car had a fault, my local mechanic would ask me for the symtoms, lift the bonnet, get out his tools and fix the problem. Now you seem to produce cars that are so stuffed with electronics that only your computer can help?
02 March 2025
Every thing carried out to satisfaction
02 March 2025
Work carried out in a timely manner by competent professionals
01 March 2025
It was a recall check which was fine but the engineers also checked brake pads, tyres etc.
28 February 2025
Service was exceptional on this occasion!
27 February 2025
Because my experience of BMW staff were polite, friendly and professional.
27 February 2025
Professional from the start as always
27 February 2025
The service was done on time and as planned. At the same time, I asked them to look at a potential warranty claim, only a small but annoying issue, Lloyds accepted that issue and are in the process of rectifying it. I was pleasantly surprised.
27 February 2025
They should clean up after themselves if they make a mess
26 February 2025
After an initial email was still unanswered after six weeks, we made the 54 mile round trip to be sure of being appropriately dealt with. The recall was fine but whilst not all issues were addressed, at least we weren't charged for those that weren't
26 February 2025
Please see previous answer
26 February 2025
friendly and polite kept you informed can't ask for more Debra and Callum helped out numerous times when they didn't need to exceptional customer service
25 February 2025
MOT passed, had been sent a safety video which showed the rear tyre wear, so was updated ahead of getting my keys returned.
25 February 2025
Easy to book in via phone, given a specific date and time. Service staff were polite and very helpful.
25 February 2025
Feel like a valued regular customer
25 February 2025
Good service
24 February 2025
Knowledgeable staff who keep you updated during the course of your service/repair.
24 February 2025
I was kept update with the repair status, given a courtesy car to use and received my car back in superb order (clean inside and out and fully charged to boot - great over delivery on expectations!)
24 February 2025
Work was performed on time and the staff members were very helpful
24 February 2025
Everything required was accomplished efficiently
24 February 2025
Professional service from competent employees
24 February 2025
They attended to the problem quickly and efficiently
24 February 2025
Great experience from initial phone call to picking up the car.
24 February 2025
Polite staff always look after you.
24 February 2025
Happy with service orovided
24 February 2025
No issues with wait time in drop off/ pick up car. Offered a lift home Convenient
24 February 2025
Ease of booking in.
24 February 2025
As above
24 February 2025
Bmw staff are very customer focused from booking in to collecting your car washed and valleted inside
24 February 2025
A first class service you can trust
24 February 2025
Very satisfied
22 February 2025
Excellent staff
21 February 2025
On this occasion the fault wasn't fixed.
21 February 2025
its a great place
20 February 2025
Slight disappointment that I had to return for a 2nd visit for replacement of a faulty parking sensor.
20 February 2025
Could not fault it in anyway.
20 February 2025
Very nice surroundings Fairly easy to get to and find Drinks and biscuits a bonus I felt pricing was fair
20 February 2025
A breakdown in communication over wipers and a mistake made but the the way it was handled by by Lee was first rate.In my opinion it's situations like this that really put a sharp focus on whether the customer service is bad, mediocre or first class.
20 February 2025
Good at their job.
20 February 2025
Always a pleasure to deal with.
20 February 2025
Nothing to complain about
20 February 2025
Price!!
19 February 2025
Provided me with a courtesy car whilst they had mine and called when car was ready for collection. Very clean and tidy and staff were polite and helpful.
19 February 2025
.
19 February 2025
Marcel and Steve are excellent ambassadors for you company with terrific attention to detail whilst remaining very friendly and courteous
19 February 2025
Always polite and a total delight to deal with.
19 February 2025
All good for the work that I booked the car in for. A bit of a farce with the cost of the front tyres that needed replacing. Lloyds at another branch quoted a better price, South Lakes were prepared to match this until someone from Parts blocked it.
19 February 2025
As above
19 February 2025
Friendly helpful staff
19 February 2025
Great staff, very helpful and cannot do enough. I drive 200 miles round trip to visit this dealership because my local Lookers in Stoke are terrible they crashed my previous car in the workshop on a routine service.
19 February 2025
Same
19 February 2025
All works carried out car washed All advisories discussed thoroughly I took out a service plan whilst there and set up one for my son Very good that you send reminders in good time and support with carrying out works
19 February 2025
As above
19 February 2025
.
19 February 2025
There were no problems
19 February 2025
See previous comments
19 February 2025
Quick an Efficient. Staff were very pleasant too
19 February 2025
No problems
06 May 2025
We couldn't fault them Very helpful