OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
194 ratings and 112 comments received in the last 90 days.
03 July 2025
Was easy, but am a little disappointed that it had to be registered so early before car can be handed over. Registered end of June, but adaptions not planned until mid July after which I can take delivery.
27 June 2025
Excellent service provided by Fiona and Luke
24 June 2025
I've people and easy to do business with. My 2nd BMW off them in 6 months
10 June 2025
Good too deal with and very helpfull
04 June 2025
very happy with my new car
02 June 2025
Rishi & Luke were extremely helpful at all times
31 May 2025
I was kept informed by my salesperson about the progress of my car through the system including an accurate delivery date too
31 May 2025
Wry smooth transition and extra helpful on all aspects buying a new car!!
25 May 2025
Informed very regularly the status of my order from Rod Irvine
09 July 2025
Went above and beyond this service. I have already written to BMW South Lakes complimenting all the team
07 July 2025
I believed - and had noted down - that this service was for Tuesday 1st July. When I turned up I was told they had it booked in for the following day - Wednesday 2nd July. I had to return the next day and shuffle around other appointments to suit.
07 July 2025
It was
06 July 2025
Easy straight forward process
03 July 2025
Perfect great service as always thank you ????
02 July 2025
Always friendly and relaxed as well as good at what they do. There's none of the "big dealer" impersonality you sometimes get at other dealers.
02 July 2025
MOT while you wait and included in maintenance package
30 June 2025
Great service as always Thank you
26 June 2025
Excellent as always
26 June 2025
Quick and efficient
05 July 2025
I have been with the BMW centre for a long time and have a friendly relationship.